Presentation at CNIE/RCIE Conference 2022: Designing a New Hire Orientation programme for remote delivery during COVID
When our new hire orientation moved online, the initial focus was on providing as much information as possible in a lecture format. The participants complained that there was too much information, the presenters complained that important information was getting lost, and the program sponsor complained that none of this met her requirements – which were about delivering a great experience and not a knowledge dump.
Problem addressed by the case:
Participants felt overwhelmed by too much information delivered during a three day remote new hire orientation, and the orientation did not meet the goals of the program sponsor.
I designed a five-part presentation format that emphasized storytelling and hands-on activities, and was simple for all presenters to follow.
Process for developing the solution:
I used a step-by-step process to identify key messages in existing presentation and remove “nice to know” information (which reduced the average length by 50%), redesign the curriculum to create a logical flow to the order of presentations, identify gaps in the curriculum where additional presentation were required, and map opportunities for fun, wow, and inclusive experiences onto the curriculum.